Virtual queues operate differently from a traditional standby queue, allowing Guests to enjoy other activities and experiences while they wait. Please note that virtual queues are separate from reservations, which are provided via a random selection process ahead of the event.
How It Works
In order to join the virtual queue, you must download both the Disney D23 app and the Disneyland Resort app.
You may join once within approximately 90 miles of the Anaheim Convention Center, for yourself and one (1) Guest, one (1) queue at a time, subject to availability.
For the best virtual queue experience, Guests should enable push notifications for the Disneyland app.
Tap "Join the Virtual Queue" below to download or open the Disneyland app; tap "My Queues" to check your enrollment status.
Virtual queues will be available for the stores listed below during designated times. Guests may have up to two (2) virtual queue opportunities each day—at 6 a.m. and 1 p.m.—pending availability by location, which is subject to change.
When locations are utilizing virtual queue, it is the only way to access those locations, including when the event opens at 9 a.m.
6 a.m. Participating Retailers
- D23 Marketplace
- D23 Marketplace Pin Store
- Disney Studio Store Hollywood
- Disney YNSD
- Mickey's of Glendale Store
- Mickey's of Glendale Pin Store
- The Walt Disney Company Store
- The Walt Disney Company PIN Store
- Ravensburger Store
- The Disney Experiences Auction - Rare and Remarkable Finds
1 p.m. Participating Retailers
- Ravensburger Store
Joining the virtual queue does not guarantee access to the D23: The Ultimate Disney Fan Event or any experience at the event.
Merchandise is limited and not guaranteed. Valid admission is required. Guests may experience a physical standby queue upon return.
After joining, Guests will receive a boarding group number and a push notification when their group is called and it's their turn to shop.
Guests in the First Boarding Groups
Guests in the first boarding groups of the day will receive additional instructions and should allow enough time for security screening and walking to the store’s queue area. Before stores open, these Guests may line up with their boarding group before groups are officially called to the location.
Guests arriving before the event opens should go to Lobby B/C and show their virtual queue and boarding group to Staff, who will direct them to the appropriate queue. Staff will organize Guests by boarding group in order of arrival until 8:15 a.m.
After that time, Guests should proceed to the back of the queue when their boarding group is called.
A virtual queue does not provide expedited security screening or venue entry, so Guests should plan enough time to arrive at the Anaheim Convention Center and complete security screening and entry.
Joining the virtual queue does not grant immediate access to any experience and wait times may still apply, including at a location. Virtual queues are limited and subject to availability. Stand-by queues will not be available in the mornings but may be available later in the day if all virtual queue boarding groups have been called. All merchandise is subject to availability, and inventory may sell out. The number of items per purchase will be limited. Traditional standy-by queuing is available at locations not utilizing virtual queue.